A-Line staffing is hiring a Call Center Representative this position has career growth potential with full time / 40+ hours per week. If interested in this Call Center Representative position APPLY NOW for IMMEDIATE consideration Brittney Blackman | Click To Reveal Email
| text Click To Reveal Phone Call Center Representative Summary and Highlights: The primary responsibilities are to verify insurance coverage for potential new clients. Additionally this person will re-verify insurance coverage for existing patients in order to process patient prescription needs success and demonstrate excellent customer services to patients healthcare professionals and insurance carriers. This role will require an understanding of insurance concepts including drug cards major medical benefits and per diem coverage as well as knowledge of government and patient assistance programs.
This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Call Center Representative Details and Compensation: Location: Franklin, TN – 100% on site for training, hybrid after Payrate: $17.50/hr Required Availability: Mon-Fri 8a-5p Call Center Representative Responsibilities: Effective delivery of company products and services Responds to telephone inquiries and orders from homecare patients and referral sources. Provides information on equipment, supplies and services. Determines the best method for providing services. May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders Verifies insurance and/or other method of payment. Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed. May assist with the processing of billing paperwork. Effective coordination of patient services/supplies Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel. Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction Resolves patient complaints by identifying problems and coordinating appropriate corrective action. Call Center Representative Requirements :
High School Diploma or equivalent Attendance mandatory for first 90 days 1+ year of Call Center experience Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. If interested in this Call Center Representative position apply now, text, or email for IMMEDIATE consideration Brittney Blackman | Click To Reveal Email
| text Click To Reveal Phone Recommended Skills Call Center Applications Customer Relations Customer Satisfaction Customer Service Interpersonal Skills Telephone Skills
