Call Center Representative

Global Partners is seeking a part-time Call Center Representative to join our team in Dallas, Texas. As an Associate Level position, we require a minimum of 2 years of experience in a related role.

Responsibilities:1. Handle inbound and outbound calls with customers in a professional and courteous manner.2. Provide information and assistance to customers regarding products and services.3. Process orders, returns, and exchanges accurately and efficiently.4. Resolve customer complaints and issues in a timely and effective manner.5. Maintain accurate records of customer interactions and transactions.6. Collaborate with other team members to improve overall customer satisfaction.7. Meet and exceed performance goals and targets set by management.8. Stay up-to-date on product knowledge and company policies.

Requirements:1. Resourceful and resilient personality traits.2. Strong attention to detail and innovative problem-solving skills.3. Excellent communication and interpersonal abilities.4. Proficiency in Microsoft Office and customer service software.5. Ability to multitask and work effectively in a fast-paced environment.6. High school diploma or equivalent required; Associate's degree preferred.

Benefits:1. Company transportation for part-time employees.2. Disability insurance coverage.3. Training and professional development opportunities.4. Recognition and rewards based on performance and merit.

Equal Opportunity Statement:Global Partners is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

Deadline to apply: May 6, 2024

If you meet the requirements and are interested in joining a dynamic team in a rewarding working environment, we encourage you to apply for the Call Center Representative position at Global Partners.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.