Call Center Representative

Overview: Call Center Representative A call Center representative is responsible for handlng inbound and outbound custer calls, addressing inquiries, and providing assitance.
Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Handles guest reservations including room, food and beverage, entertainment, special events, and direct mail. Sells tickets using Ticketmaster system. Responsible for entering complimentary data into computer. Responsible for promoting positive customer relations. Performs any other duties as assigned. Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service. Qualifications: Associate's degree preferred.
Knowledge of reservations computer system—typing, basic math, and good communication skills a must.
Prior experience in a guest related position. What we offer you:  Benefit options available
Paid Time Off 
401K 
Opportunities for advancement 
Positive and respectful work environment where diversity is valued 
Generous employee discounts on dining, retail, amusements, and hotels 
Community volunteer opportunities 
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.   If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at or via email: