Call Center Officer

Job Description:

We are currently seeking a part-time Call Center Officer to join our team at Citizens Financial Group in Fort Worth, Texas. As an Entry Level position, the ideal candidate should have at least 1 year of experience in a customer service or call center role. We are looking for individuals who are confident, passionate, and possess excellent presentation and teamwork skills.

Responsibilities:- Answer incoming calls from customers and provide assistance with inquiries, account information, and problem resolution.- Make outbound calls to follow up on customer requests, conduct surveys, and provide additional information as needed.- Input customer information accurately into our database system.- Meet or exceed call center metrics including average call handling time, first call resolution, and customer satisfaction scores.- Collaborate with team members to ensure a positive and efficient customer experience.- Stay up to date on product knowledge and company policies to provide accurate information to customers.

Requirements:- 1+ years of experience in a customer service or call center role.- Excellent verbal and written communication skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Proficient in using computer systems and customer relationship management (CRM) software.- Confidence in speaking with customers and resolving issues effectively.- Passion for providing exceptional customer service.- Strong presentation and teamwork skills.

Benefits:- Joining Bonus- Paid sick leave- Remote work flexibility

Working Environment:Our call center environment at Citizens Financial Group in Fort Worth leverages data to inform decisions and drive strategic initiatives. We strive to provide a supportive and collaborative setting for our employees to excel in their roles.

Equal Opportunity Statement:Citizens Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: April 26, 2024

We look forward to reviewing your application and potentially welcoming you to our team as a Call Center Officer at Citizens Financial Group in Fort Worth, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.