Call Center Officer

Job Description:

Apple is seeking a part-time Call Center Officer to join our team in Dallas, Texas. As an Entry Level position, we are looking for candidates with at least 1 year of experience in customer service or a related field. The ideal candidate will be adaptable and resilient, with strong teamwork and presentation skills.

Responsibilities:- Answering incoming calls from customers and providing excellent customer service- Resolving customer inquiries and issues in a timely and efficient manner- Making outbound calls to follow up with customers or provide updates on their orders- Assisting customers with product information, troubleshooting, and technical support- Maintaining accurate records of customer interactions and transactions- Collaborating with team members to ensure a seamless customer experience- Meeting or exceeding performance goals and targets set by the company

Requirements:- 1 year of experience in customer service or a related field- Adaptable and resilient personality traits- Strong teamwork and presentation skills- Excellent communication skills, both verbal and written- Ability to multitask and prioritize tasks effectively- Proficiency in using CRM software and other relevant tools- High school diploma or equivalent

Benefits:- Travel & spending expenses- Free accommodation- Paid overtime

Working Environment:At Apple, we prioritize work-life balance and employee well-being. Our Call Center Officers are supported by a positive and inclusive work environment where they can thrive and grow professionally.

Deadline to Apply:May 7, 2024

Equal Opportunity Statement:Apple is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and embrace differences in race, gender, age, religion, identity, and experience, and welcome all qualified candidates to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.