Call Center Medical Receptionist Location Washington, DC (Langdon area) : Description: The Call Center Medical Receptionist is accountable directly to the Call Center Coordinator or Lead Call Center Receptionist. This candidate ensures smooth patient flow by answering all phone calls in a timely manner, and ensuring patients have a positive phone experience when calling COH. This candidate answers the telephones in a polite and professional manner and transfers calls to the appropriate place. This is a full-time position. Salary- This position starts at $48k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range. Highlighted Duties and Responsibilities: Greets patients in a polite and professional manner on the telephone. Answers and screens all telephone calls appropriately and independently while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within one business day Registers new patients in eClinicalWorks and verifies that existing patient registration is complete and all appropriate information are obtained for the patient account Monitors and responds in a timely manner to patient voicemails daily or as assigned. Monitors and responds to telephone encounter queue daily or as assigned. Monitors actions queue and calls patients to schedule follow-up appointments daily or as assigned. Verifies patients' insurances and determines any charges/copayments. Marks appointment statuses appropriately. Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned. Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential. Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available. Requirements: Minimum Qualifications: High School Diploma/GED required Experience with Electronic Medical Record. Experience with eClinicalworks preferred. Strong customer service skills required. Minimum of one year experience as a Medical Receptionist preferred. Strong organizational skills and commitment to working in a professional environment. Strong customer service skills. Ability to work a flexible schedule, including evenings and weekends required. Experience in medical setting required Ability to work on site and to travel between sites required Bilingual preferred in English and Spanish/Amharic Ability to work some evenings and weekends required This position is considered Hybrid: Remote work and on-site work requirements are generally split roughly 50/50. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire All Health Staff must receive the required vaccinations. This includes annual flu and covid vaccines. Medical or religious exemptions may be requested. At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits: Remote work opportunities are available for many of our roles, promoting a culture of work-life balance 8 hour workdays, which include a paid lunch 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis Annual performance based raises, up to 5% of your annual pay Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year Ongoing internal leadership training for supervisors Diversity, equity, and inclusion training and initiatives for all staff Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield; Life insurance, short-term disability and long-term disability insurance; 403(b) Retirement Plan; Flexible Spending Accounts for medical and dependent care reimbursable expenses; Transportation pre-tax payroll deduction for metro; Tuition Reimbursement for graduate studies; Employer paid lunch time; And much more! About Us: Community of Hope?is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. ?Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable. At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.
Check out our website for more information here.
