Call Center Manager - Remote Work

Job Description:

Quest Diagnostics is seeking a part-time Call Center Manager to join our team in Columbus, Ohio. This position will be remote and requires a candidate with at least 6 years of experience in a similar role.

Responsibilities:- Manage a team of remote call center agents, ensuring they meet performance targets and deliver exceptional customer service- Monitor call center metrics and KPIs to identify areas for improvement and implement strategies to drive efficiency and productivity- Develop and implement training programs to enhance the skills and knowledge of call center agents- Handle escalations and resolve customer complaints in a timely and professional manner- Collaborate with other departments to ensure seamless communication and coordination across the organization- Prepare and present reports to senior management on call center performance and trends

Requirements:- Minimum of 6 years of experience in call center management- Strong leadership and communication skills- Confident and resourceful personality- Excellent analytical and problem-solving skills- Ability to work independently and manage remote teams effectively

Benefits:- Free accommodation for remote workers- Company-provided equipment- Joining bonus for new hires

Working Environment:At Quest Diagnostics, we are committed to supporting our employees in their personal and professional development. We provide a positive and inclusive work environment where individuals can thrive and grow in their careers.

Equal Opportunity Statement:Quest Diagnostics is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 29, 2024

We look forward to receiving your application and welcoming you to our team at Quest Diagnostics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.