Call Center Manager

Job Description:

Arrow Electronics is seeking a qualified Call Center Manager to join our team in Washington, D.C. This is a part-time position at a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in a similar role.

Responsibilities:- Oversee daily operations of the call center, ensuring high levels of customer satisfaction- Develop and implement strategies to improve efficiency and effectiveness of the call center- Train, coach, and mentor call center agents to meet performance targets- Manage staffing levels to meet service level agreements and KPIs- Analyze call center data to identify trends and make recommendations for improvement- Handle escalated customer complaints and issues- Collaborate with other departments to ensure a seamless customer experience- Monitor and evaluate call center performance through reporting and metrics- Stay up to date on industry trends and best practices

Requirements:- Strong leadership skills and the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Proven experience in a call center management role- Experience with call center technology and software- Ability to work in a fast-paced environment and adapt to change- Creativity and strategic planning skills- Hardworking and adaptable personality traits- Equal Opportunity Statement: Arrow Electronics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits:- Employee discounts- Disability insurance- Joining bonus

Working Environment:At Arrow Electronics, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and collaborative work environment where every team member is valued and supported.

Deadline to apply: June 7, 2024

Join our team at Arrow Electronics and make a difference in the world of call center management!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.