Call Center Manager

Ford Motor in Los Angeles, California is seeking a part-time Call Center Manager to join our team. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in call center management.

Responsibilities:- Manage and lead a team of call center representatives- Monitor calls to ensure quality and provide feedback for improvement- Develop and implement training programs for new hires and ongoing development for current employees- Analyze data and metrics to optimize performance and efficiency- Handle escalated customer calls and resolve issues in a timely manner- Collaborate with other departments to improve overall customer experience- Create and implement strategies to meet and exceed call center targets

Requirements:- Motivated and independent individual with strong leadership skills- Excellent emotional intelligence and communication skills- Ability to analyze data and make data-driven decisions- Proficient in call center software and Microsoft Office- Bachelor's degree in business or related field (preferred)- Experience in the automotive industry (preferred)

Benefits:- Profit sharing- Relocation allowance- Training & professional development opportunities

Working Environment:At Ford Motor in Los Angeles, we encourage autonomy and independence, trusting our employees to excel in their roles. Our team is dedicated to providing the best customer service and support in the industry.

Deadline to apply: June 12, 2024

Equal Opportunity Statement:Ford Motor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.