Job Description:
Visa is seeking a passionate and driven Call Center Manager to join our team in Austin, Texas. As a Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that customer service representatives are delivering exceptional service to our clients.
Responsibilities:- Manage a team of customer service representatives, providing coaching and guidance as needed- Develop and implement strategies to improve call center efficiency and customer satisfaction- Monitor call center metrics and performance, identifying areas for improvement and implementing solutions- Handle escalated customer issues and provide resolutions in a timely manner- Collaborate with other departments to ensure a seamless customer experience- Conduct regular performance evaluations and provide feedback to team members- Create and maintain standard operating procedures for the call center- Assist in recruiting, hiring, and training new customer service representatives- Handle scheduling and staffing needs to ensure adequate coverage during operating hours
Requirements:- Minimum of 5 years of experience in a call center environment- Strong leadership and management skills- Excellent communication and interpersonal abilities- Ability to multitask and prioritize in a fast-paced environment- Strong presentation skills and attention to detail- Bachelor's degree in Business Administration or a related field is preferred- Experience with call center software and CRM systems is a plus
Benefits:- Joining Bonus- Paid Time Off (PTO)- Relocation allowance- Opportunity to work in a dynamic and diverse working environment- Recognition and rewards based on performance and merit
Equal Opportunity Statement:Visa is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.
Deadline to apply: June 10, 2024
Join Visa's team in Austin, Texas and make a difference in the world of customer service management! Apply now to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
