We are seeking a highly skilled and motivated Call Center Representative to join our team. The ideal candidate will have experience handling high call volumes while delivering top-notch customer service. Additionally, proficiency in Salesforce and CRM systems is essential for success in this role. As a Call Center Representative, you will play a crucial role in supporting our customers and driving sales through effective communication and problem-solving.
Responsibilities:
Manage a high volume of inbound and outbound calls in a timely and professional manner.
Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions to meet customer needs.
Utilize Salesforce and CRM systems to accurately document customer interactions and update relevant information.
Identify sales opportunities and promote products or services to customers.
Collaborate with team members to achieve sales targets and customer satisfaction goals.
Adhere to company policies and procedures while maintaining compliance with regulatory requirements.
Qualifications:
Previous experience in a call center or customer service role, preferably in a high-volume environment.
Proficiency in Salesforce and CRM systems with the ability to navigate and utilize features effectively.
Excellent communication skills, both verbal and written, with a customer-centric approach.
Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism.
Proven ability to work efficiently in a fast-paced environment while multitasking and prioritizing tasks effectively.
Flexibility to work shifts, including evenings and weekends, as needed.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills (none specified)
