Call Center Customer Service Assistant

Job Title: Call Center Customer Service Assistant Location: Saint Louis, MO
Department: Customer Service
Job Type: Full-Time
Job Summary: We are seeking a motivated and customer-oriented individual to join our team as a Call Center Customer Service Assistant. The successful candidate will handle customer inquiries, provide product and service information, resolve issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Key Responsibilities: Customer Interaction: Respond to inbound customer calls and emails promptly and professionally. Handle customer inquiries, complaints, and issues effectively and efficiently. Provide accurate information about products, services, and policies. Ensure each customer interaction is positive and leaves the customer satisfied. Problem Resolution: Identify and assess customers' needs to achieve satisfaction. Troubleshoot and resolve product/service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution. Follow up with customers to ensure their issues are resolved. Documentation and Reporting: Maintain detailed records of customer interactions, comments, and complaints. Use call center software to track and document customer interactions. Prepare and submit reports on customer feedback and call center activities. Team Collaboration: Work closely with team members and other departments to provide seamless customer service. Share insights and feedback to improve processes and customer experience. Participate in team meetings and training sessions. Continuous Improvement: Stay informed about product updates and company policies. Seek opportunities for self-improvement and development through feedback and training. Contribute to a positive team environment by supporting colleagues and promoting company values. Qualifications: High school diploma or equivalent; some college preferred.
Proficient in using call center software and CRM systems.
Ability to multi-task, prioritize, and manage time effectively.
Strong listening and problem-solving abilities.
Excellent verbal and written communication skills.