Call Center Bdc Representative

Automotive Customer Service BDC Consultant Lindsay Lexus Of Alexandria
Lindsay Auto Group is currently seeking a Customer Service BDC Consultant for our call center. 
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to set reservations with our clients.  Required Duties Include  handling Inbound and Outbound calls with a commitment to increase customer service satisfaction with each and every customer. ESSENTIAL DUTIES:
• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls 
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments. 
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database. 
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.