Call Center Associate - Work From Home

Job Description:

Eversource Energy is seeking a motivated and resilient Call Center Associate to join our team in Dallas, Texas. This is a part-time, entry-level position that will allow you to work from the comfort of your own home.

Responsibilities:- Handle inbound and outbound calls from customers regarding inquiries, issues, and complaints- Provide excellent customer service by actively listening to customers' needs and finding solutions to their queries- Maintain accurate records of customer interactions and transactions- Follow communication scripts and guidelines to ensure consistency and quality of service- Collaborate with team members and other departments to resolve customer issues efficiently- Meet and exceed performance goals and targets set by the company

Requirements:- Strong communication and interpersonal skills- Ability to remain calm and professional under pressure- Excellent cooperation and persuasion skills- Must be self-motivated and able to work independently- High school diploma or equivalent- Previous call center experience is a plus but not required- Must have a quiet workspace at home with a reliable internet connection- Must be willing to adhere to a flexible work schedule

Benefits:- Free food provided during work hours- Remote work flexibility- Relocation allowance for eligible candidates- Opportunity to grow and advance within the company

Working Environment:At Eversource Energy, we are dedicated to understanding and exceeding customer expectations. Our team values collaboration, creativity, and excellence in service delivery.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement:Eversource Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.