Call Center Associate - Remote Work

Job Description:

Starbucks is seeking a highly motivated and customer-oriented Call Center Associate to join our remote team in Chicago, Illinois. In this entry-level position, you will be responsible for providing exceptional customer service to Starbucks customers over the phone. This position offers a flexible work environment that allows for remote work, making it ideal for individuals looking for a work-from-home opportunity.

Responsibilities:- Handle inbound and outbound calls from Starbucks customers regarding product inquiries, orders, and complaints- Provide exceptional customer service by addressing customer concerns and resolving issues in a timely and professional manner- Maintain a high level of product knowledge to effectively assist customers with their inquiries- Document customer interactions and transactions accurately in the company database- Collaborate with other team members to ensure a seamless customer experience- Meet and exceed performance goals and metrics set by the company

Requirements:- High school diploma or equivalent- Strong communication skills and a friendly demeanor- Proficient in computer skills and familiarity with CRM systems- Excellent organizational and time-management skills- Ability to work independently and in a team environment- Driven and reliable with a strong work ethic- Experience in customer service or call center environment is a plus, but not required

Personality traits: driven, reliableSoft skills: people management, communication

Benefits:- Competitive salary- Life insurance- Retirement plan- Travel & spending expenses

Working environment:At Starbucks, we pride ourselves on providing a flexible work environment that adapts to change with speed and efficiency. As a remote Call Center Associate, you will have the opportunity to work from the comfort of your own home while still being part of a supportive team environment.

Equal Opportunity Statement:Starbucks is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.