Call Center Associate - Remote Work

Ameriprise Financial is seeking a part-time Call Center Associate to join our team in Austin, Texas. As a remote worker, you will be responsible for handling customer inquiries and providing exceptional service over the phone.

Responsibilities:- Answer incoming calls in a professional and courteous manner- Assist customers with account inquiries, transaction requests, and general information- Resolve customer complaints and issues in a timely and efficient manner- Conduct research to provide accurate and up-to-date information to customers- Document all customer interactions in the company's CRM system- Collaborate with other team members to ensure a seamless customer experience- Meet and exceed performance metrics and goals set by the company

Requirements:- 2 years of experience in a call center or customer service role- Reliable and resilient personality traits- Strong people management and research skills- Excellent communication and problem-solving abilities- Proficiency in using CRM systems and other call center technology- Ability to work independently and effectively in a remote environment

Benefits:- Travel and spending expenses reimbursement- Life insurance coverage- Dental insurance benefits

Working environment:At Ameriprise Financial, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a supportive and inclusive work environment where every employee can thrive and grow.

Equal opportunity statement:Ameriprise Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.