Call Center Assistant - Work From Home

Position: Call Center Assistant - Work from home

Company: AES

Location: Dallas, Texas, US

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 2

Responsibilities:1. Answer incoming calls and respond to customer queries in a professional and courteous manner.2. Assist customers in navigating the company's products and services.3. Provide accurate information about products or services to customers.4. Resolve customer complaints or issues in a timely manner.5. Input and update customer information in the database.6. Collaborate with team members to ensure optimal customer service experience.7. Meet or exceed productivity and quality goals set by the company.

Requirements:1. 2 years of experience in a customer service or call center role.2. Excellent communication skills, both verbal and written.3. Dedication to providing exceptional customer service.4. Reliable and able to work independently.5. Strong cooperation and adaptability skills.6. High school diploma or equivalent.7. Proficiency in using computers and software applications.

Personality traits: Dedicated, Reliable

Soft skills: Cooperation, Adaptability

Benefits:1. Disability insurance2. Relocation allowance3. Company-provided equipment

Working environment:At AES, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team members work collaboratively to achieve our goals and deliver exceptional service to our customers.

Deadline to apply: May 17, 2024

Equal Opportunity Statement:AES is an equal opportunity employer and prohibits discrimination against any employee or applicant on the basis of race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable law. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.