Call Center Assistant

Job Description:

Express Scripts Holding is looking for a hardworking and passionate Call Center Assistant to join our team in Chicago, Illinois. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our clients over the phone.

Responsibilities:- Answering incoming calls from clients and assisting them with their inquiries or concerns- Providing accurate information about products and services offered by Express Scripts Holding- Resolving customer complaints in a professional and timely manner- Documenting all interactions and maintaining customer records- Collaborating with other team members to ensure customer satisfaction- Adhering to company policies and procedures at all times- Participating in ongoing training and development programs

Requirements:- Minimum of 3 years of experience in a call center or customer service role- Excellent communication and interpersonal skills- Ability to multi-task and work in a fast-paced environment- Strong problem-solving skills and attention to detail- Proficiency in MS Office and CRM software- Innovation and people management skills- Ability to work well under pressure and meet deadlines- High school diploma or equivalent

Benefits:- Free food provided during shifts- Medical coverage- Paid Time Off (PTO) for part-time employees

Working Environment:At Express Scripts Holding, we prioritize understanding and empathy in all interactions with our clients. We believe in creating a positive and inclusive work environment where every team member is valued and supported.

Equal Opportunity Statement:Express Scripts Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: April 24, 2024

If you meet the requirements and are interested in joining our team as a Call Center Assistant, we encourage you to apply before the deadline. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.