Job Overview: C-Store Manager
The C- Store Manager is responsible for day-to-day store operations, including scheduling, training, and supervising employees and assistant manager(s).
The C-Store Manager is responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages.
• Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the team, ensuring excellent customer service.
• Motivate, encourage, and challenge store C-Store Team Members.
• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Supervise and discipline all store employees according to company policy.
• Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Conduct Store meetings as needed with employees. (A minimum of one monthly)
• Have the physical ability to perform all duties of a store C-Store Team Member regularly.
• Understand all information in the daily reporting of store operations.
• Follow and enforce all Company Policies and Established Procedures in the store Operations
• Implement Monthly promotions, ensure all POS advertising/signage is properly posted at the proper time.
• Communicate any problems with merchandise pricing to the Price Book Administrator.
• Implement and enforce all merchandising and vendor policies and procedures.
• Enforce all Safety and Security Issues and report all unsafe conditions.
• Report and process all employee and/ or customer incidents or accidents following company procedure.
At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.