Business Systems Analyst I

Please see Special Instructions for more details.

Please submit a resume, cover letter, and contact information for three (3) professional references to include previous supervisors or managers.
Posting Information
Posting Number
Posting Number

PG193395EP
Internal Recruitment
Internal Recruitment

No
Working Title
Working Title

Business Systems Analyst I
Anticipated Hiring Range
Anticipated Hiring Range

$60,000-$65,000
Work Schedule
Work Schedule

Monday through Friday, 8 am to 5 pm (this position may be eligible for a flexible work arrangement including hybrid remote work).
Job Location
Department
Department

Procurement Services
About the Department
Procurement & Business Services (P&BS) is the umbrella organization of three departments: Materials Support, Procurement Services and WolfCopy. Each department provides central office support services to the campus community.

Materials Support manages the disposition of university surplus property; provides leased warehouse storage space to campus departments; manages the ordering, delivery, deployment and retail billing for compressed gas cylinders; and manages Central Receiving operations.

Procurement Services, by delegated authority from the State of North Carolina, Division of Purchase and Contract, is responsible for the procurement of all goods and services not exceeding $500,000. The administrative function of the department is to ensure the use of proper and legal methods of procurement and to service the university by sourcing goods and services, managing supplier information, and processing payments in accordance with NC State University,

UNC

System and State of North Carolina statutes, regulations, policies and guidelines.

The WolfCopy program provides comprehensive managed print/copy/scan services and systems deploying and maintaining a network of secure multi-functional copiers, multi-functional printers and wide format printers (plotters) for use by campus business offices and students.
The Business System Analyst serves as the point of contact for addressing end user questions and support requests. This position's focus will be on enhancing University business practices through automation and robust reporting systems, striving for continuous improvement.
In this role, you will get the opportunity to apply your strong attention to detail in order to identify and report system quality issues, taking action to escalate when necessary. Additionally, you will provide data analysis, perform data manipulation and database cleansing. You'll serve as the problem solver by researching and documenting technical solutions to complex challenges that meet departmental business needs. You will also be instrumental in documenting functional test cases and onboarding eCommerce vendors, ensuring smooth operations and compliance with reporting requirements.
Additional key responsibilities include but are not limited to:

Subject Matter Expertise and Documentation:
Serve as the subject matter expert for Materials Support and WolfCopy business systems.
Develop, document, and maintain functional test cases, plans, and project specifications.
Update and maintain Standard Operating Procedures and Manuals.
Data Management and Analysis:

Monitor job failures, troubleshoot, analyze, and resolve problems within multiple relational database environments.
Organize and ensure data integrity of reports, cross-referencing with internal databases and other sources.
Design solutions to enhance internal data validation reports.
Evaluate and modify system queries, perform data manipulation, and develop reports.
Technical Support and Solution Development:

Troubleshoot, analyze, and resolve system and user problems. Escalate complex technical problems as necessary.
Consult with IT Systems Support technicians and departments to resolve technical issues.
Analyze and interpret supplier data reports, identify issues, and develop solutions.
Client Relationship and Communication:

Provide best practices, policies, and instructions to assist campus users.
Proactively establish positive client relationships, focusing on problem resolution.

Other Responsibilities

Provide program support to meet organizational needs and deadlines.
Other Duties as assigned
Qualifications
Minimum Education and Experience
Graduation from a four year college or university with a related degree to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institution.
Other Required Qualifications
Proven work experience in a business systems analyst role.
Basic knowledge of PeopleSoft Financials.
Advanced MS Excel Skills, i.e. manipulate data and do analysis
Preferred Qualifications

2-5 years experience in a business systems analyst role.
Ability to troubleshoot, analyze and resolve problems within a relational database environment such as MS Access.
Customer Support Experience
Help desk experience using ServiceNow or other call tracking software.
Strong analytical, problem solving and critical thinking skills.
Ability to communicate clearly and accurately, with a sense of urgency as needed.
Displays initiative, works well independently and as a part of a team.
Proven ability to work on multiple projects simultaneously.
Experience with a deadline driven work environment.
Strong prioritization, organization and detail skills.
Proficient in computer software including, Windows 10/11 OS Google Workspace and Microsoft Office.
Excellent verbal and written communication skills. Working knowledge of the University financial organization.
Required License(s) or Certification(s)

n/a
Valid NC Driver's License required
Valid NC Driver's License required

No
Commercial Driver's License required
Commercial Driver's License required

No
Recruitment Dates and Special Instructions
Job Open Date
Job Open Date

05/16/2024
Anticipated Close Date
Special Instructions to Applicants
Please submit a resume, cover letter, and contact information for three (3) professional references to include previous supervisors or managers.
Position Number
Position Number

********
Position Type
Position Type

EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0
Appointment
Appointment

12 Month Recurring
Mandatory Designation - Adverse Weather
Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event
Department ID
Department ID

493401 - Procurement Services
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact ******** to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or

********

.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Supplemental Questions

Required fields are indicated with an asterisk (*).
* How did you learn of this opportunity?

NCSU Website
NCSU Executive Search Services
Monster.com
CareerBuilder.com
InsideHigherEd.com
Other Online Job Board
Carolina Job Finder / Employment Guide
Job / Career Fair
The Chronicle of Higher Education
HERC
Professional Journal
Print Advertisement (Newspaper / Periodical)
Professional Organization
Direct Contact from NCSU HR Representative / Recruiter
NCSU Employee Referral
Social Media (LinkedIn, Twitter, Facebook, Other)
Other

If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question)

* Are you proficient with Access Database or other relational database equivalents, and all basic Microsoft Office Applications?

Yes
No

* Please describe your experience entering data using a relational database. (Open Ended Question)

* Do you have advanced Excel and data analytic skills?

Yes
No

* Please describe your proficiency and techniques in MS Excel as it relates to the needs and responsibilities to this role? (Open Ended Question)

* Do you have experience with troubleshooting and problem solving skills for software and hardware? If so, please describe below. (Open Ended Question)

Required Documents

Resume
Cover Letter
Contact Information for References
Optional Documents
NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: (919) 515-2011

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