Description
Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine's Best Companies to Work list.
We are seeking a Business Systems Analyst who will be responsible for production support of the BASE24 (payments processing) application at Publix. Our team is passionate about constantly improving the quality of our solutions and support processes. In this position, you will provide best practice support around BASE24 processes and procedures, provide project leadership, contribute, and coordinate with development on strategic and maintenance efforts and participate in efforts to improve and implement BASE24 features and functions.
Responsibilities:
Facilitate requirements gathering sessions to document business and system requirements (i.e., security, capacity, regulatory, scalability, reliability, recovery, and audit), user stories, and refine product backlog for moderately complex technology solutions
Participate in on-call production support rotation with team members
Analyze and document business processes, gather requirements based on those processes, and uncover areas for improvement
Lead the development of project plans, management of projects, monitoring project performance, and development of implementation plans
Communicate with management and the team on issues and/or any system changes
Serve as the subject matter expert (SME) on business rules and processes to the technical lead, test lead, and other cross-functional team members
Serve as contact for system issues and perform problem resolution on moderately complex issues.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.
Year End Bonus
As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Required Qualifications
Bachelor's Degree in Computer Science or a related analytical field or equivalent experience
1+ years of experience in business systems analysis
1+ years of project leadership experience with moderately complex efforts
Experience supporting payments-related applications
Strong written and verbal communications skills with the ability to communicate with upper management and technical peers alike
Strong working knowledge of the Software Development Lifecycle (SDLC)
Experience in identifying and supporting process improvements
Preferred Qualifications
3+ years of business systems analysis experience
Experience working in a Payment Card Industry (PCI) audited environment
Experience working in a HP non-stop / Tandem environment
Experience working with BASE24 application
Experience with security and protection concepts including security key infrastructures
Experience with Golden Gate and data replication
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com)
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