Brief Description of the Organization:The Operations & Technology Chief Operating Office (O&T COO) drives a strong focus on risk and controls, compliance and value across Operations & Technology. The O&T COO oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Operations & Technology, as well as Business Execution for our Technology, Operations, and Foundational Services functions. Technology Controls group is responsible for driving implementation of the firm's controls standards across our technology functions as well as ERM oversight, controls monitoring and testing, and issue remediation. The organization drives risk reduction through root cause analyses and horizontal initiatives and provides governance and oversight of Compliance and Operational Risks.DESCRIPTION: The Controls Technology Reporting, Analysis & Automation team is responsible for Risk Reporting, Controls Automation, Data Analysis, and Escalation / Senior Management Support. The position will be aligned with the Escalations, Strategic Insight Coordination team which is responsible for Escalation oversight and reporting for Technology, and support for Technology senior management on various governance forums.The responsibilities of the Management Reporting Analyst are as follow:Assist with the management of the Escalation oversight for Controls TechnologySupport O&T senior management with additional insight views for O&T-related information covered in various governance forumsInteraction with other Controls Technology teams to support escalation inquiries and obtain relevant input for governance forumsAnalyze data and metrics provided via the Global Escalation Platform (GEP) tool to identify risk, performance and quality events and significant variances and trendsParticipate in enterprise-wide conference working group calls on risk or quality eventsVerify/specify requirements for embedded quality in the metrics reporting processesGenerate reports based on the Technology-owned Escalation Events registered inthe Global Escalation Platform (GEP)Execute MCA Controls related to the Technology Escalation ProcessKeep updated with Corporate Policies, Standards and GuidelinesDemonstrate experience on the following areas: Security, IT and Operations metrics; Data integrity; Assessment and consultation; Business Process re-engineering; Executive presentation and communication and Web site content managementQUALIFICATIONS:Bachelor's Degree or equivalent experience in IT or business3 years experience involving technology projects, especially in Operations and Technology control metricsAbility to gather data, compile information, and prepare reportsDemonstrated influencing skills in a decentralized environmentExcellent influencing, facilitation, and partnering skillsExperience and ease in interfacing with Senior ManagementIndividual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow up skills with strong attention to detail and ability to multi-taskTechnical proficiencies in MS Word, Excel, PowerPoint, SharePoint and MS AccessADDITIONAL DESIRED SKILLS AND ABILITIES:Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse communitySkill in the use of computers, preferably in a PC, Windows-based operating environmentAbility to foster a cooperative work environmentKnowledge of management principles and practicesSkill in organizing resources and establishing prioritiesAbility to provide technical coordination and management of development and/or implementation projects in area of expertiseProgram planning and implementation skills------------------------------------------------------Job Family Group:Risk Management------------------------------------------------------Job Family:Business Risk & Control------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Tampa Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$103,920.00 - $155,880.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:May 31, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.View the "EEO is the Law" poster. View theEEO is the Law Supplement .View theEEO Policy Statement .View thePay Transparency Posting
