Job summary
Business & Operations Manager - Auxiliary Services - Georgetown UniversityAssists with general administration and operations for the entire departmentActs as a liaison between Auxiliary Business Services and Real Estate, the Georgetown community, and business partners
Job seniority: mid-to-senior level
Responsibilities
• Develops a calendar of important contract dates and deadlines and creates alerts in the internal contract management system and team calendars• Schedules departmental meetings and writes appropriate correspondence• Assists with presentations and reports• Organizes department files, Google docs, Google calendar and Box folders• Manages the internal contract management system and inputs all contracts for approval and signature• Regularly works with Contract Administrators to review contracts and ensure that terms and conditions are being met by GU and by the vendors• Maintains accurate asset inventory for all areas• Visits and walks through operations as needed to interact with customers and assess the overall success of the operation• Supports mail services and managed print operations• Supports real estate operations, including requesting, collecting, and returning keys for team as needed; and drafting notices as various issues arise• Supports the department as the liaison for meetings and issues related to campus-wide activities• Manages student meal plans to include adjustments as necessary on students' accounts via Star Rez, Transact and Banner systems• Oversees the GOCard email account• Processes GOCard deposit/return requests, as necessary• Collects, schedules and prepares regular deposits received from the GOCard VTS machines• Works with UIS GOCard office and StarRez team to reconcile meal plans each semester• Works with Conference groups, Athletics, and other departments to administer summer meal plans• Serves as the liaison between GU and the Aramark Meal Plan Coordinator• Executes the marketing strategy with each vendor on campus and ensures that messaging is cohesive and within Communications guidelines and visual identity standards• Manages and coordinates special events with corporate sponsors and the GU community• Oversees the Auxiliary Business Services and Real Estate websites and social media platforms• Coordinates articles and media coverage for trade publications, alumni magazine, DC papers and local publications with vendors and the Communications office• Assumes key role in NSO, Move-In, Graduation, Weeks of Welcome and other events• Manages distribution of in-kind donations to student groups, as well as tabling and food truck requests• Has daily interactions with the contracts and finance departments, accounts payable, revenue and receivables, procurement, Georgetown Event Management Services (GEMS), Athletics and other departments• Interacts with students, faculty, staff, and vendors; as well with prospective students, parents, alumni, and general campus visitors
Requirements
• Bachelor's degree in business, hospitality management or related field• At least 3 years of administrative, business, real estate or hospitality experience• Excellent organizational and leadership skills• Ability to communicate creatively and effectively, both orally and in writing• Ability to gather, analyze and interpret external and internal data and write reports• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community• Ability to develop and maintain recordkeeping systems and procedures• Knowledge of websites, marketing and social media strategies• Ability to work as part of a team, as well as to prioritize and exercise flexibility as priorities shift• Ability to make smart decisions quickly, to work under stress in a variety of situations, and to remain calm and professional at all times• Proficiency with Microsoft Office, Google Suite and social media platforms• Availability and willingness to work evening and/or weekend hours during peak business periods
