Business Development Administrative Assistant Location Jacksonville, FL (Southside area) : Why Choose Suddath to "Move" your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit and scroll down to view our employee benefits. Essential Duties & Responsibilities: Working with our Agents and Partners to allocate shipments. Working in the Vendor Management System (VMS) Working in the Defense Property System (DPS) to accept shipments on behalf of the division. Responsible for effectively communicating with our agents to get bookings assigned. Developing reports in excel to report out at the end of each day. Requires soft skills to speak to our top coveted accounts, and problem solve in real time. Interacting with a highly energized and motivated team to achieve seasonal goals. Review and reply to PartnerPriority Emails Trace requests Letter of Notice - Warnings, Suspensions, TSP Comments Log in and Check DPS status to ensure functionality. Monitor MoveStar pop-ups and MoveStar functionality. Update our incident reports / spreadsheet for DPS/SRC and MoveStar/EDC open tickets and note resolution for our records, and shared incident Calendar. Save USTC PP-Advisories and make note on our spreadsheet and shared calendar. As applicable, assist Manager with Team Priorities to make sure everything is in process. Monitor and check weekend (Sat -maybe one hour) Update TSPcontact.com when information changes (new partners, change to SGS contacts) Update DPS Registration New Request List as SGS notifies us of needed SCACs. Notify Partners of new requests Email DPS Registration Instructions to SGS and monitor progress / denials Notify SGS Staff and when Digital Certificate should be renewed and schedule TEAMS meeting when Supervisor/Manager acknowledges the certificate is necessary. Attend/ Join USTC calls with industry via Teams - Take notes & email SGS Leadership Add MoveStar login credentials for new SGS staff. Review terminated list from HR and remove terminated employees from MoveStar (certs and UserIDs, if applicable). Assist with Onboarding a new partner/SCAC - when applicable Education & Experience: Excellent verbal and written communication skills Highly customer service oriented Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities Excellent teamwork and interpersonal skills required High School diploma Proficient in Microsoft Office Ability to work under deadlines and specific time frames Ability to develop and maintain positive working relationships with internal and external customers Certificates/Licenses/Registrations: None Required Travel: None Required Supervisory Responsibilities: No supervisory requirements Other Duties & Responsibilities: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Language Skills: Ability to write routine reports in Excel. Ability to speak effectively before groups of agents or employees of organization. Excellent written and verbal communication skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Planning/Organization: Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Working Conditions: Cubicle working environment Noise level in the work environment is usually moderate Physical/Environmental Demands: Activity: Stand - Under 1/3 Time Walk - Under 1/3 Time Sit - Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms - 1/3 to 2/3 Time Climb or balance - None Stoop, kneel, crouch or crawl - Under 1/3 Time Talk or hear - over 1/3 to 2/3 time Taste or smell - None Other - None Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
