Business Development Account Representative

Job summary
Business Development Account RepresentativeLocation: Raleigh, NCCarpenter Technology Corporation is a leading producer and distributor of premium specialty alloys
Job seniority: mid-to-senior level
Responsibilities
• Serve as liaison between the customer and Carpenter• Develop, maintain, and grow network of relationships with internal departments• Participate in transactional improvement projects within customer service• Review activity reports and message queue daily• Initiate proactive calls to new and existing accounts• Perform other duties and projects as assigned
Requirements
• High School Diploma required. Two or four-year degree preferred• 2-3 years of customer account management experience• Consistent motivation to serve customers and balance the best interest of Carpenter• Quality orientation, attention to detail/accuracy• Requires excellent written and verbal communication skills• Experience with building trust and strong problem-solving skills• Ability to manage multiple tasks simultaneously• Requires strong problem-solving skills• Ability to appropriately react during challenging phone conversations
Benefits
• Competitive salary• Comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions• Equal employment opportunity and nondiscrimination policy