Business Data Analyst

Avenue5 is growing, and we are in search of a business data analyst to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: 
Listen to our associates, recognize them, and give them room to grow Invest in our associates to help them become the best version of themselves Approach every important decision with our associates in mind Celebrate our associates' successes and encourage them to raise the bar even higher Summary of Responsibilities The business data analyst consults with management and helps develop software to meet internal clients' needs. This role will continually improve and enhance the Salesforce platform, workflows, and user experience with a focus on business development and client reporting. The business data analyst works with management and consultants to restructure existing Salesforce environment.
Primary Responsibilities and Objectives · Enhance client profile utilizing PMA abstract and property strategy to get a 360-degree view of client's engagement and expectations of Avenue5
· Develop default client specific workflows that can prefill property and platform preferences upon verbal commitment of a new property win, including integrations, PMA abstracts and property strategy
· Configure, train and support documentation and reporting of client preferences
· Analyze current form usage and create on-line forms to ease and improve data collections from third parties
· Provide accurate, quality analysis of new program applications, as well as conduct testing, locate potential problems, and solve them in efficient manner
· Comfortable liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, explaining design options and their potential impact
· Configure and support Salesforce/Outlook integration to log client communications and contact information into Salesforce CRM
· Implement month integration of real time market data Yardi Matrix, Axio or CoStar to have up to date building and client info
· Develop task automation process
· Facilitate transparency of RFP commitments and other appropriate business development documentation in Salesforce
· Collaborate with marketing group to integrate any third-party apps that facilitate a streamlined RFP process
· Train and support use of mobile app to log calls, visits, stage updates and monitor new business growth in real time
· Comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of Salesforce projects
· Manage and train on Salesforce functionality introduced with each release
· Provide analysis to management on the likelihood of closing deals, based on the historic activity in Salesforce
· Analyze critical stages and close dates to ensure accurate property list reporting, and create/maintain automated alerts notifying when deals are closed, or if they are aging without any activity
· Development of real time analysis and dashboards to improve on data reporting currently maintained in spreadsheet format and reduce duplication of work efforts among various teams
· Manager user profiles, roles, permissions, and page layouts in Salesforce, as well as license activations, permissions and public group updates
· Creation of new custom objects in Salesforce, as needed
· Identify unused or under-utilized Salesforce platform features to maximize ROI
· Salesforce integration of applications such as Egnyte, Smart Sheet, DocuSign, Exponent, Concur and other applications deemed appropriate
· Perform other duties as assigned
Education and Experience · High School diploma or equivalent is required. Bachelor's degree is preferred.
· Salesforce administrator certification required
· Two to three years of experience in Salesforce administration is required with a strong product knowledge and at least two years or more of hands-on experience in Salesforce administration with Sales Cloud
· Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
· Experience in both Classic and Lightning, as well as Lightning implementation
· Experience in property management is preferred
· Prior experience in Yardi, Voyager or another equivalent system is preferred
Skills and Requirements · Maintain a proactive attitude for platform enhancements
· Ability to design scalable, best practice solutions for internal business processes and data reporting
· Ability to liaise with stakeholders at all levels
· Ability to translate requirements into technical solutions
· Ability to lead change management and governance
· Train end users and key stakeholders
· Ability to create technical documentation
· Available and responsive to questions
· Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint, Excel, and Adobe
· Ability to work independently, under minimal to moderate supervision, and prioritize effectively in a fast-paced environment with a strong sense of urgency
· Sensitivity to confidential matters is required
· Strong interpersonal skills to communicate with others effectively and sensitively with clients, and all levels of management
· Ability to display good judgement when unpredictable situations arise
· Capability to read, comprehend, and converse in English
· Excellent written and verbal communication skills
· Strong organizational and time-management skills
· Excellent customer service and interpersonal skills with the ability to relate to others
· Ability to work independently and prioritize effectively in a fast-paced environment
· Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Scheduling · Required to maintain a regular schedule which may require working outside business hours, weekends, and non-traditional holidays
Environment · Exposure to environment typically found in an office building
· Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces
Physical Requirements Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:
· Ability to lift, push, and pull up to 25 pounds
· Hearing and visual ability to observe and detect signs of emergency required
· Must be able to sit, stand, reach, bend, and stoop for extended periods of time
· Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
· Perceiving the nature of sounds at normal speaking levels with or without correction
· Ability to receive detailed information through oral communication, and to make the discriminations in sound
· Visual requirements including color, depth perception, and field vision
· Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
· Ability to tolerate stressful situations
· Ability to work under minimal to moderate supervision
This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.
Diversity Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.