Business Analytics lead will be joining the PPM Product Analytics team within the larger US Personal Banking Analytics organization. This role is responsible for driving business growth by scaling adoption of Citi Travel platform for existing card customers. This lead will also develop analytically driven strategies and recommendations to improve customer engagement & loyalty by optimizing digital funnel conversion and driving customers to use Citi Travel and create forward looking forecast in partnership with Marketing, Product and Finance organization.This role particularly requires a combination of strategic thinking and excellent communication skills to successfully guide and influence external and internal partners and senior leadership.Responsibilities:Gathers operational data from various cross functional stakeholders to examine past business performanceIdentifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policiesMay be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysisTranslate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findingsContinuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilitiesWork closely with internal and external business partners in building, implementing, tracking and improving decision strategiesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:6-10 years of experienceExperience as an Operations Research Analyst, Analytics Manager, Strategic Business Analyst or related position performing quantitative analytics supporting financial servicesExperience analyzing large datasets; applying mathematical, statistical and quantitative analysis techniques to perform complex analyses and data miningEducation:Bachelors/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group:Decision Management------------------------------------------------------Job Family:Business Analysis------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$142,320.00 - $213,480.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:May 14, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.View the "EEO is the Law" poster. View theEEO is the Law Supplement .View theEEO Policy Statement .View thePay Transparency Posting
