SCOPE OF WORK
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
BACKGROUND
Performs highly advanced (senior-level) business evaluation and planning under the direction of the Section Director. Participates in business analysis, process planning, and agency policy and procedure development and implementation. Coordinates projects and teams activities to achieve Section goals and objectives. Studies and analyzes operations and issues, and prepares reports of findings and recommendations in the different points of service. Prepares and assists in the preparation of administrative reports, studies and specialized technical projects. Provides consultative services and technical assistance to plan, implement and monitor effective programs and services. Works with program staff in determining trends and resolving technical issues. Reviews and evaluates information on service delivery system methods, outputs and activities in order to identify gaps in resources and recommend improvements. Develops procedures and workflows. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Attends work on a regular and predictable schedule and performs other duties as assigned.
(30%) Conducts detailed studies and reviews, defines problems in areas such as administrative practices, workflow, and other business processes. Functions as a consultant to plan, implement and monitor effective business process improvement recommendations.
(25%) Develops management/workflow reporting tools for program areas. Compile and analyze statistical information to assist management in making informed decisions.
(20%) Assist with tracking the development and approval of business process, system, and reporting requirements. Coordinates with program and IT staff in discovery, development, and implementation of program systems.
(20%) Develop workflow procedures and provide training, technical assistance, and information-sharing to program staff.
(5%) Other duties as assigned: include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. The division is an active partner in response activities. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge of business and management principles involved in business evaluation, strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices; computer systems and data systems, processes, and visualization tools; public administration and management techniques; program planning and implementation; Project Management practices, principles, and processes; Software Development Life Cycle (SDLC) methodologies.
Skill in business, program, and system analysis; developing goals, objectives, and procedures to monitor and evaluate progress; writing analyses, documentation and reports; organizing and presenting complex information to a variety of audiences verbally and in writing; identifying problems, evaluating alternatives, and negotiating and implementing solutions; translating complex technical information verbally and in writing for non-technical audiences.
Ability to maintain excellent working relationships with all stakeholders to deliver multiple interdependent initiatives that span various stakeholders; devise effective solutions to administrative and fiscal barriers and problems; concise, accurate reports; develop and evaluate policies and procedures; write and revise standards and procedures; assess and manage priorities; communicate clearly, concisely, and effectively; work in a team-approach collaborative environment; apply a critical and analytical approach to problem-solving; gather, assemble, and analyze facts; plan, organize, schedule, and monitor completion of assigned projects; work independently and to deliver results in an environment of broad, consultative management
CANDIDATE SKILLS AND QUALIFICATIONS
1 year required Business analysis, process planning, procedure development and implementation
1 year required Project coordination, preparation of administrative reports and specialized technical projects
1 year required Development of management/workflow reporting tools for program areas
1 year preferred Knowledge of buisness and management principles involved in business evaluation, strategic planning
1 year preferred Coordination of people and resources, project management principles and practices
1 year preferred Apply critical and analytical approach to problem-solving
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