Company Federal Reserve Bank of Minneapolis
The Federal Reserve Bank of Minneapolis' Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds.
We are looking for a professional to join our Business Analyst team within Treasury Services with a focus on workforce management forecasting. In this position, you will be responsible for creating operational forecasts for three business functions (contact center, processing, mail room) to determine workload volume and capacity, this includes short, mid and long-term forecasts. Responsibilities Include: Create weekly forecasts at various organization levels based on strong analytics. Support scheduling analyst with clear, concise review of volume drivers. Implement continuous improvements in the forecasting process. Closely collaborate with operational teams to understand back-office processes in order to forecast future workload volumes. Analyze and understand call and mail volume drivers and trends. Provide variance analysis of several key metrics (various forecasts vs each other and vs. actuals) Proactively determine risk and opportunities through scenario analysis Develop a short, mid and long-term forecast based on our service delivery strategy using statistical modeling. Provide basic analytic support to Department liaisons for Bank, FRS and/or federal agency staff and management in resolving routine operational and business issues. Assist in preparing and/or revising communications, including proposals, reports, and presentations. Monitor and verify compliance with applicable new and existing policies, procedures, and standards. Qualifications: High School diploma or equivalent. Bachelor's degree with coursework in business or a related field preferred. 3+ years of forecasting experience in a contact center environment Strong Excel experience Demonstrated experience using statistical modeling Experience within contact center scheduling. AVAYA scheduling experience preferred. Data visualization or data management experience beneficial. Experience in a business operations or financial environment preferred. Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency. Additional Information: * S alary range is $64,100-$80,159-$96,200 . S alary offer will be based on qualifications/experience of the candidate , alignment with market data, the needs of the position, our total compensation package, and internal equity.? * The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office 3 days per week for meetings and team collaboration. Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision)
401(k) match, and a fully-funded pension plan
Paid time off and holidays
Free public transportation passes
Annual educational assistance
On-site fitness facility
Professional development programs, training and conferences
And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From? economists to cash specialists , we work together to represent you in our economy. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Accounting/Finance Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
