Builder Customer Service Rep Location Hybrid remote in Tucson, AZ : Overview: At HomeTeam , we put people first . We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player. Apply in minutes from your mobile phone!
Responsibilities: As a HomeTeam Builder Customer Service Representative, you can expect to: Provide exceptional customer service consistent with HomeTeam Pest Defense service standards Provide information to Home Builders/Supervisors/Vendors on our products and installations Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers Execute regional and corporate reports Schedule builder services and resolve accounting questions Collect and reconcile payments received from Home Builders Maintaining good customer and builder relationships Escalate to appropriate builder or customer inquiries to managers Able to resolve customer inquiries timely and consistently Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available There's plenty of perks too! Competitive pay $$ plus bonus $16-$18/hourly Comprehensive benefits package including medical, dental, vision Company paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards An opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam ? HomeTeam is the #1 pest management company to homebuilders Currently performs more the 2,000,000 services a year The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction Pest Management Industry is growing and is a recession resistant line of business HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. , (NYSE: ROL), headquartered in Atlanta, GA. Qualifications: Minimum Requirements: Must have 1 year of previous customer service experience Entry level customer service skill and technique Basic / entry level understanding of computers Entry level skill on use of company telephone features and how to use them Must be 18 years or older with a high school diploma or GED Must successfully pass background and drug screening Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations Job may be eligible for hybrid work schedule after training is completed HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
