Branch Service Specialist

Job summary
Branch Service Specialist (Universal Banker)Located in Commerce, MIFounded by educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for over 69 years
Job seniority: associate level
Responsibilities
• Performs member sales and service functions• Asks high impact questions to identify member needs• Cross sells products and services to build loyal member relationships• Completes teller transactions accurately• Processes loan applications, opens new memberships, and sets up automated services• Adheres to MSGCU policies and guidelines• Exceeds member service expectations• Handles member complaints and resolves issues• Generates new business and referrals• Maintains knowledge of competitor fees and products• Engages with branch team to serve members efficiently
Requirements
• High school diploma or GED• 6 months of teller experience or retail sales experience• 2 years of retail sales experience or associate degree• Proficiency with technology and software• Above average reasoning, mathematical, and language ability
Key Skills Needed
• Effective listening skills• Action oriented• Effective communication• Builds trust• Self-development• Sales skills• Proficiency with technology
Benefits
• Competitive salaries• Generous health benefits• Vacation time• Retirement plan contributions• Discounts on loans and phone service• Variable compensation plan incentives• Medical, dental, and vision coverage• Health Savings Account eligibility• 401(k) match and contributions• Paid holidays and PTO