BOH Concierge Location Maryville, TN : The concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met. This position offers competitive pay and bonus potential. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times. Be a point of contact for guests prior to their arrival to inform guests of special happening during their stay and to answer any questions they may have. Gathers/tracks guest information and preferences by maintaining the guest database. Creates unique memorial experiences for our guests. Reviews traces daily to confirm information with other departments. Audit activity and spa bookings to ensure accuracy. Communicates accurate guest information & preferences to other team members & departments. Monitors website content to ensure accurate even information is posted. Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members, Managers and interact with our guests. SUPERVISORY RESPONSIBILITY None EDUCATION and/or EXPERIENCE High school diploma required Must have a valid drivers license Hotel Front of House operations experience preferred LANGUAGE SKILLS Ability to communicate well with guests and fellow staff Non-verbal communication skills important Must have excellent verbal & written communication skills MATHEMATICAL SKILLS Basic math skills required REASONING ABILITY Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals Must be able to listen carefully to guest requests and execute them in a timely manner PHYSICAL DEMANDS Must be able to sit or stand for long periods of time Must be able to sit at a computer for long periods of time Must be able to operate a company vehicle or golf cart WORK ENVIRONMENT General office 4,200 acres of Blackberry Farm property 5,200 acres of Blackberry Mountain property Must be able to work outside in all weather conditions Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do. At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences and Generational Sustainability.
Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that has always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they're seeking the thrill of adventure, the relaxation of a spa immersion or quality time around the table enjoying celebrated cuisine.
Blackberry is an Equal Opportunity Employer.
