Bobcat Depot, Assistant Manager, Customer Resources

Job summary
Oversee daily operations of Ohio University Bobcat DepotMonitor student employee performance and efficiencyEnsure exceptional customer service is provided
Job seniority: mid-to-senior level
Responsibilities
• Manage Bobcat Depot student employees• Prepare and distribute OHIO ID cards• Manage inventory and merchandising• Fulfill online orders• Manage warehouse inventory• Resolve customer complaints/inquiries• Conduct staff training• Ensure health and safety precautions• Advise supervisor on location needs• Provide input for department policies
Requirements
• Four-year degree in business or relevant experience• 3 years of tech support, customer service, retail, marketing experience• 3 years of management experience• Strong organizational and multitasking skills• Experience starting and managing large projects
Key Skills Needed
• Tech support• Customer service• Retail• Marketing• Organizational skills• Management• Multi-tasking• Project management
Benefits
• Generous benefits package• Paid holidays, sick time, personal time• Tuition waiver up to 100% for self and dependents• Comprehensive insurance package• Excellent retirement plan with company contribution• 12-week parental leave program• Flexible work policies• Access to professional development programs