Bilingual Medical Office Assistant

Bilingual Medical Office Assistant Location Hillsborough, NC : General Description The Orange County Health Department has an opening for a Bilingual Medical Office Assistant. The work involves responsibility for assisting individuals and families who are recipients of health services and provide administrative support to the Health Clinic of the Orange County Health Department. Typical work functions include, but are not limited to, scheduling patient appointments, checking patients in and out, preparing patient charts, answering phones, scanning documents and preparing Release of Information requests. Work is performed under the general supervision of the Patient Accounts Manager with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding needs and requests. Supervision is not a responsibility of this class. Does related work as required. Our goal is to be a diverse workforce that is representative, at all job levels, of the residents we serve. Each position is a key contributor to the work in the department to address systemic racial inequities and prevent discrimination on the basis of race, age, color, disability, national origin, or sex. This work requires us to confront inequities of the past, reveal inequities of the present and develop effective strategies to move all of us towards an equitable future for all people in Orange County. Bilingual in English and Spanish required. Background Check is required. Examples of Essential Functions Examples of Essential Functions The following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned. Answers incoming calls on a multi-line phone system, assists callers or forwards to the appropriate staff member. Schedules and confirms appointments for clients. Prepares charts for scheduled appointments with appropriate paperwork, and chart requisitions/audits. Processes payment at checkout; posts payment to patient accounts. Receives and/or reviews various records and reports containing personal, financial, medical, and insurance information; enters and maintains up-to-date patient information; scans forms into the Electronic Medical Record (EMR). Enters patient information for clinical services and retrieves information stored in database systems. Processes Release of Information requests. Processes faxes, US and courier mail and receive packages from UPS/FedEx. Provides administrative support (i.e., memos, documents, copies, and assembles handouts and packets of information/forms). Adheres to the department's safety rules and regulations. Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software (i.e. EPIC) in performing work assignments. Full Performance of Knowledge, Skills, Abilities FULL PERFORMANCE OF KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of confidentiality guidelines and the ability to apply guidelines to client information and records. General knowledge and understanding of the rules, regulations, procedures, protocols, and policies pertaining to medical services provided by the County. Good knowledge of medical terminology and infection control in a medical setting. Good knowledge of medical documentation practices, medical records management and billing codes. Good knowledge of the principles and practices of clinical office management. Good knowledge of community resources. Skill in being customer-focused, adept at problem solving and working collaboratively with others. Skill in public and interpersonal relations. Skill in establishing priorities and organizing work. Skill in gathering and documenting information. Skill in performing basic mathematical calculations. Ability to demonstrate sound judgment, integrity, resourcefulness, accuracy, thoroughness and the physical condition commensurate with the demands of the position, while maintaining an ethical standard of care. Ability to maintain a high level of confidentiality when working with various records and reports containing personal, financial, medical, and insurance information. Ability to communicate effectively, both orally and in writing, to express information and ideas clearly and concisely, and deal with culturally diverse populations; ability to exercise appropriate judgment in answering questions and releasing information. Ability to multi-task in a fast-paced environment with frequent interruptions; ability to function independently in various job functions. Ability to enter data and maintain spreadsheets and calendars with accuracy. Ability to perform under flexible, frequently stressful working conditions and react calmly and quickly in emergency situations. Ability to follow oral and written instructions. Ability to establish and maintain effective professional relationships with co-workers, patients, vendors and the general public; ability to collaborate with others and work as part as a team. Ability to perform mathematical calculations. Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software including EMR, EPIC, CMS, NC Tracks and Patagonia. Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software. Ability to demonstrate sound judgment; integrity; resourcefulness; accuracy; thoroughness and the physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS Possession of High School Diploma or a General Educational Development (GED) test equivalency AND one (1) year of work experience in a medical/dental office and/or providing direct customer service in an office setting. Must be bilingual in Spanish/English. SPECIAL REQUIREMENTS Possession of or ability to readily obtain a valid Driver License issued by the State of North Carolina for the type of vehicle or equipment operated. All offers of employment are conditional upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.
Physical Requirements and Possible Hazards PHYSICAL REQUIREMENTS AND POSSIBLE HAZARDS Ability to physically perform the basic life operational support functions(with or without reasonable accommodation) of driving, standing, sitting, pushing, walking, bending, pulling, stooping, kneeling, lifting, crawling, climbing, carrying, fingering, grasping, reaching, talking, hearing, handling and repetitive motions of the hands, wrists and feet and considerable skill, adeptness and speed in the use of fingers, hands or limbs in tasks involving close tolerances or limits of accuracy. Ability to perform light work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must possess the visual acuity to prepare and analyze data and figures, perform extensive reading and operate a computer terminal. Must be able to be exposed to chemicals, contagious and/or infectious diseases, and bloodborne pathogens. May be subject to possible hazards that include emotional stress due to the nature of interactions with clients or service providers, irate clients and/or family members who may be hostile, resistant or violent. Orange County is an Equal Opportunity and Affirmative Action Employer Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes: Participation in the North Carolina State Retirement System; Orange County contributes 12.85% of your base salary per pay period and 14.10% for LEO. Health Insurance (Medical) Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance. Dental Insurance Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance. Vision Insurance Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly. Life Insurance Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy. Short Term Disability Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary. Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans Orange County contributes $29.15 per pay period ($757.90 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to. Orange County contributes up to an additional $67 ($1742 annually) for voluntary supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to. 12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees) 0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year Sick Leave (based on service years and a 40-hour work schedule) 96.2 hours/year Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.