Our mission is to enhance the wellbeing of underserved communities by facilitating access to top-tier care. We are dedicated to serving the most vulnerable Medicaid recipients through an innovative virtual care model rooted in community engagement. Our approach goes beyond clinical intervention to address broader health-related social needs, including housing instability and food accessibility. Through collaborative partnerships with local community organizations, we aim to uplift individuals and communities by delivering comprehensive, compassionate care.
Our Values
Lead with Integrity: We uphold our commitments and take ownership of our actions. Our authenticity and reliability form the cornerstone of our operations.
Embrace Challenges: We embrace discomfort as a catalyst for growth, leaving ego aside in favor of collective progress. Feedback and learning fuel our journey towards excellence.
Break Through Walls: Going above and beyond is our norm. We demonstrate resilience in tackling challenges and remain steadfast in our pursuit of improvement.
Act Beyond Yourself: Mutual respect and support define our interactions. We prioritize understanding and assume positive intent in all endeavors.
Care Comes First: We hold ourselves to the highest standards of care, relentlessly pursuing our mission while ensuring self-care as a foundation for caring for others.
About the Opportunity
We are currently seeking a dynamic, full-time Community Engagement Specialist who embodies empathy and creativity to redefine healthcare accessibility.
As a Community Engagement Specialist, you will be instrumental in directly connecting with and enrolling individuals facing Serious Mental Illness, Substance Use Disorder, homelessness, and other high medical needs. We believe in the transformative power of trust and relationships in bridging the gap for those who have historically lacked access to comprehensive healthcare.
This role is predominantly remote, with occasional on-site requirements.
Key Responsibilities
Identify, engage, and enroll individuals into the program through various channels, including virtual platforms and in-person interactions.
Cultivate trust and rapport with eligible members, acknowledging and addressing potential barriers to enrollment.
Educate partners about services, emphasizing the benefits of Enhanced Care Management.
Leverage community insights and exceptional customer service skills to facilitate enrollment and foster lasting relationships.
Facilitate seamless communication among internal teams and external partners.
Meet enrollment targets while aligning with our mission to enhance the wellbeing of underserved communities.
Manage the enrollment process efficiently, providing regular updates on progress and addressing any delays or challenges.
Demonstrate proficiency in utilizing relevant technology platforms.
Must-Have Qualifications
Reside in or near Merced, California.
Maintain reliable transportation for on-site engagements.
Possess a quiet, HIPAA-compliant, internet-connected workspace for remote operations.
Previous experience in a metric-driven environment.
Demonstrated commitment to community improvement.
Results-oriented mindset with a track record of exceeding performance metrics.
Bilingual proficiency in English and Spanish, with excellent communication skills in both languages.
Strong technical aptitude and familiarity with diverse technology platforms.
Preferred Qualifications
Exceptional listening skills and empathy.
Experience in high-volume outreach and engagement initiatives.
Adaptability in a dynamic environment focused on community wellbeing.
Active certification as a Community Health Worker (or willingness to obtain certification).
Why Choose Us
Competitive salary ($22-25/hour based on experience).
Full support for obtaining a Community Health Worker certification.
Comprehensive health, vision, and dental insurance.
Equity compensation opportunities.
Employer-sponsored 401k plan.
Flexible vacation policy.
Provided equipment for remote work.
Monthly work-from-home expense stipend.
Mileage/gas reimbursement for on-site days.
Opportunities for rapid career advancement and personal growth.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable laws. We participate in E-Verify for employment eligibility verification and conduct comprehensive pre-employment background checks.
Employment Type: Full-Time
Salary: $ 21.00 28.00 Per Hour
