Bilingual Customer Service Representative

JOB SUMMARY:
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible. RESPONSIBILITIES: Answer all incoming concerns/needs from all customers. Key pick-up request, Handle transportation/routing on delivery questions. Process will-call orders. Provide customers with invoice copies. Process credits. Maintaining Call list. Monitor orders before the cut-off. Communicate regularly with the AE (account executives) and customers. Manage the same-day deliveries for OPCO (operating company). Perform other duties as directed by Supervisor. QUALIFICATIONS: Education: High school diploma or equivalent. Experience: Bilingual - English and Spanish. 1 year prior outside foodservice sales coordination or customer support experience. Preferred: Previous call center experience. Professional Skills: Strong telephone communication skills. Able to work in a fast pace environment. Ability to sit and work at a PC for extended periods. Proficient in MS Office. About Sysco: Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion. Information about our CSR program, including Sysco's 2020 Corporate Social Responsibility Report, can be found at sysco.com/csr2020reportSysco is proud to be recognized by Newsweek as America's Most Responsible Companies for 2021!