East Coast Golf Management, Inc., is now hiring Beverage Cart Attendants/Servers/Guest Services at our River's Edge Golf Club located in Shallotte, NC!
As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it, and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.
We offer membership of our travel club as a benefit to every employee after their first few months. This includes:
Access to deeply discounted stays at our hotels and resorts Access to discounted stays at partner resorts and hotels Discounts on other travel-related expenses like airfare, car rental and more. Employees of ECG also enjoy the benefits of:
Complimentary employee meal during your shift (certain restrictions may apply). 20% discount on F&B excluding alcohol, tobacco, and food specials. Cost +10% off all Golf Shop merchandise excluding sale items. Complimentary Golf Booking window after 2pm the day before requested tee time Must be approved by the Head Golf Professional Up to three complimentary guests Part-time employees can also look forward to a benefits package that includes access to Teledoc, Employee Assistance Program, and potential eligibility to enter into our 401(k) plan!
POSITION SUMMARY The Beverage Cart Attendant/Server/Guest Services Is responsible for food and beverage service on the golf course, stocking car and replenishing, managing daily inventory on concession cart, and providing quality customer service. They will also be responsible for serving guests by providing courteous and efficient service that meets or exceeds the guest's dining expectations.
The Guest Services position will greet guests as they arrive at the club and show them to the appropriate location as needed. This position will also serve guests by providing courteous and efficient service that meets or exceeds the guest's expectations. Must be dependable and prompt!
ESSENTIAL FUNCTIONS Stock beverage cart on a continuous basis with items according to established departmental guidelines Drive beverage cart across/around golf courses Greet each golf group in a positive manner Promote sales/upsell beverage cart items Accommodate special guest requests Keep beverage cart clean and sanitary at all times Responsible for recording accurate sales, properly handling transactions, and daily cash drops that will be reflected in periodic audit banks Record items removed from cooler on inventory sheets provided Maintain an inventory sheet that reflects daily sales. Enter sales in POS system accurately Properly report Tips received daily Clean up beverage carts and ready for next use restocking to PAR levels provided Properly dispose of any trash Supports a strong commitment to provide excellent guest service and ensures a pleasant and enjoyable dining experience for snack bar patrons. Completes training requirements and follows service standards as trained. Greet guests promptly and courteously. Understands and executes established procedures for verifying guest's ability to legally purchase and consume alcohol and knows how to prevent a guest from overindulging. Learn all menus and can communicate all food and beverage offerings. Prepare guest orders as needed, to include sandwiches, hot dogs, etc. Effectively uses suggestive selling techniques while taking guest orders. Records and prepares food and beverage orders, enters orders into the computer system, and safely delivers orders to guests. Monitors and addresses guest needs during meal. Collects monies owed for food and beverages and properly performs all guest check accountability procedures. Performs tip declaration activities Performs daily cleaning activities, and all open and closing checklist items as may be appropriate with your assigned shift. Performs food running and station set-up / break-down responsibilities as assigned. Flexibility with work schedule and availability to meet business demands. Follow all health department rules and regulations for food prep and sanitation requirements Provide your own cash bank (suggested amount $100-$150 in change and small bills) Performs any other duties, assignments and responsibilities as requested. OTHER FUNCTIONS The Beverage Cart Attendant/Server/Guest Services may also: Be required to stand, sit, walk and occasionally to lift up to 25 pounds Perform other duties as required by management POSITION QUALIFICATIONS/REQUIREMENTS Education/Credentials: Must be able to drive a golf cart High School education or equivalent experience Local and state required license(s) Good interpersonal skills, enjoy working with people Good mathematical, cash-handling skills Experience: Must be outgoing, friendly and enjoy interaction with patrons/guests Flexibility with work schedule and availability to meet business demand Ability to calculate figures and make change Knowledge of proper dining service procedures Maintain appearance, attire, and hygiene standards Follow established sanitary practices of hand washing and handling of service ware Ability to operate computerized Point of Sale register system Ability to work outdoors in all-weather climates ECGM's Core Competencies Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer oriented: Ability to take care of the customers' needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one's conduct.
Safety awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills Accuracy: Ability to perform cleaning duties accurately and thoroughly.
Oral Communication: Ability to communicate effectively with others using the spoken English word.
Detail Oriented : Ability to pay attention to the minute details of every task.
Energy: Possesses the ability to work at a sustained pace and produces Quality work.
Organization: Possesses the trait of being organized or following a systematic method of performing each task.
Other Requirements Valid Driver's License Must be 21 years of age or older Must have excellent vision
PHYSICAL REQUIREMENTS N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands Lift/Carry Stand
C
Walk
C
Sit
O
Handling / Fingering
O
Reach Outward
C
Reach Above Shoulder
C
Climb
O
Crawl
O
Squat or Kneel
C
Bend
C
10 lbs. or less
C
11-20 lbs.
C
21-50 lbs.
O
51-100 lbs.
N
Over 100 lbs.
N
Push/Pull 12 lbs. or less
C
13-25 lbs.
C
26-40 lbs.
O
41-100 lbs.
N
WORK ENVIRONMENT
The Beverage Cart Attendant/Server/Guest Services works inside and outside in different weather conditions, which vary across locations. This is a fast-paced environment with multiple interruptions. The position requires standing for extended periods. The schedule includes holidays and weekends and may be changed as needed to meet demand.
