A Bellperson is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability .
What will I be doing? As a FT Bellperson we are looking for open availability to work any of the following shift . Must be able to work weekends and holidays . Shift hours 7am -3:30pm, 12pm to 9:30pm and a mid shift 11am - 7:30pm . Our Bellpeople make an hourly rate plus tips . There is also an incentive program that this position participates in for additional compensation opportunity . You would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability . Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet and escort arriving and departing guests to and from their accommodations
+ Retrieve and transport guest luggage
+ Inspect guest rooms and acquaint guests with these rooms and their features
+ Respond to guest inquiries and requests in a timely, friendly and efficient manner
+ Organize and store luggage, as needed, according to guidelines
+ Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
+ Ensure messages and faxes are regularly delivered throughout the day
+ Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
+ Drives property -designated vehicles to and from guest destinations such as guest room or local airport, as needed
+ Assist in the maintenance, appearance and functionality of equipment
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry . Today, Hilton remains a beacon of innovation, quality, and success . This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values . Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences .
+ Integrity - We do the right thing, all the time .
+ Leadership - We're leaders in our industry and in our communities .
+ Teamwork - We're team players in everything we do .
+ Ownership - We're the owners of our actions and decisions .
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full -service hotels and resorts to extended -stay suites and mid -priced hotels . For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value . Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day . And, our amazing Team Members are at the heart of it all !
Job: Guest Services, Operations, and Front Office Title: Bellperson (PM Shift ) -Hilton Sedona Resort at Bell Rock Location: null Requisition ID: HOT0AHKN EOE /AA/Disabled/Veterans
