Bell Captain

Your day-to-day Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times Maintain a good working relationship with all Bellboys Maintain an awareness of guest profiles through the Opera guest profile system Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored, if necessary, in a systematic and efficient way Establish and control the duty roster in accordance with business needs Maintain an up-to-date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest query