Beertender Location Detroit, MI (Rivertown area) : Atwater Brewery in Detroit is seeking dedicated, driven individuals to join our Front of House team. Customer Service Deliver exceptional customer service to all patrons, first and foremost. Greet customers promptly and courteously. Serve customers in a timely manner that meets/exceeds their expectations. Make connections and form relationships with patrons. Educate guests on our beer portfolio and brand history, as well as our company culture. Discover and respond to customer needs and questions. Guide patrons in selecting Atwater beers, using beer style and flavor knowledge to suggestively sell product based on guest interactions. Pour beverages efficiently and be mindful of waste. Provide a brewery overview to customers in compliance with state issued tour guidelines. Handle complaints and/or concerns of guests promptly and tactfully. This includes providing updates to the Taproom Manager and/or including when appropriately. Ensure lawful compliance and safety by making sure all customers consuming alcohol are of legal drinking age. Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Operations Set up and clean up taproom operations and special events thoroughly and keep robust clean logs daily. Maintain clean glassware through proper wash, rinse, and sanitize techniques. Stock beer and retail merchandise in the taproom. Ensure proper payment for all sales are collected and that the team of servers perform transaction handling procedures accurately. Promote the sale of beer and non-beer products, including merchandise, sold in the taproom and promote Atwater, the specials and upcoming events. Assist the Taproom Manager with tracking sales and maintaining inventory, as well as identifying discrepancies or shortages. Ensure the point-of-sale and draft systems are operating optimally at all times. Report all equipment problems, bar maintenance issues, violations or substandard practices to the Notify Taproom Manager immediately upon encountering a problem. Attend brewery staff meetings, as required. Communicate with taproom staff and management to ensure guest satisfaction. Other Duties Represent Atwater and its brands in a professional and positive manner at all times, both inside and outside the brewery. Serve as a favorable public image of the company by attending and participating in public events such as festivals and promotions, both on site and off site. Demonstrate pride in serving the community and providing extraordinary customer experiences. Comply with all company policies and procedures, as a condition of employment. Perform all other job duties and functions that may be assigned. Atwater reserves the right to change duties, responsibilities and activities at any time. Job Qualifications Education: High school diploma or equivalent required; college degree preferred. Possesses a TIPS certification or commits to obtaining one prior to starting the position. Experience Previous bartending/beertending experience required. Brewery experience preferred. Prior customer service or retail sales experience in the food or beverage industry a plus. Other Credentials Must be at least 21 years of age and have proof of eligibility to work in the United States.
