BDC Coordinator - Rick Hill Imports - Kingsport, TNAre you passionate about the automotive world, and driven by the desire to provide exceptional customer service? Join our team as an BDC (Business Development Center) Coordinator and become an integral part of our commitment to delivering unparalleled experiences to our valued customers. As a BDC Coordinator, you'll have the opportunity to engage with customers, build relationships, and facilitate seamless communication between our dealership, prospective buyers, and our sales team. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for all things luxury vehicle, we invite you to apply for this position!BenefitsGreat work environmentPaid training and developmentCareer growth opportunitiesMedical and dental coverage availablePaid vacation401(k)ResponsibilitiesRespond to inbound inquiries via phone, email, and chat to provide information about vehicles, dealership services, promotions, etc.Be the first point-of-contact for customers and direct them to the appropriate sales agent while maintaining contact throughout the process.Schedule appointments for customers to visit the dealership for test drives, services, and vehicle purchases.Maintaining accurate records of customer interactions and transactions in the dealership's CRM (Customer Relationship Management) system.Collaborating with sales and service departments to ensure smooth handoffs and provide seamless customer experiences.Staying updated on product knowledge, dealership policies, and industry trends to effectively address customer inquiries and concerns.Participating in ongoing training and professional development opportunities to enhance job performance and skills.Contributing to a positive team environment by supporting colleagues and fostering a culture of excellence in customer service.QualificationsCollege degree preferred, but not requiredMust have extraordinary communication, computer and phone skillsPrior dealership and/or CRM experience a plusSales/digital marketing/customer service experience a plusTeam player attitudePrompt and courteousEnthusiastic personalityWilling to submit to a pre-employment background checkWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
