Bdc Hourly- Toyota Of Santa Fe

Job summary
The Service BDC Associate at Toyota of Santa Fe is responsible for generating services appointments with customers that contact Toyota of Santa Fe via the internet.The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
Job seniority: entry level
Responsibilities
• Respond to internet inquiries with courtesy, accuracy and professionalism.• Promptly and accurately enter all customer inquiry data into the CRM.• Generate services appointments.• Conduct phone surveys to assess customer preferences and quality of experience.• Effectively utilize lead management tools.• Compile all necessary reports, forms and other documentation on a timely basis.• Cashier• Perform other job-related duties as assigned.• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Requirements
• Excellent verbal and written communication skills.• Strong MS Office Suite computer skills.• Ability to work independently and as part of a team in a fast paced environment.• Ability to work in call center environment.• Strong organizational and time management skills.• Ability to read and comprehend rules, regulations, policies and procedures.
Benefits
• Comprehensive benefit package• Competitive compensation package