Job OverviewResponsibilities Mixing and Serving Drinks:Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences.
Ensure drinks are made accurately, efficiently, and consistently to maintain quality and customer satisfaction.
Monitor and control the level of alcohol consumption, adhering to legal drinking age and responsible serving guidelines.
Customer Service:
Provide exceptional customer service by greeting patrons, taking orders, and engaging in friendly conversation.
Make recommendations on drink selections and offer guidance on menu items.
Address customer inquiries, concerns, and complaints promptly and courteously.
Cash Handling and Point-of-Sale (POS) Operations:
Handle cash, credit cards, and other forms of payment accurately and securely.
Process transactions using the POS system, including ringing up orders, processing payments, and issuing receipts.
Maintain an organized and tidy cash register area, including balancing cash drawers at the end of shifts.
Inventory Management:
Monitor and maintain inventory levels of beverages, garnishes, and supplies.
Order and restock inventory as needed to ensure sufficient stock levels.
Rotate stock and check for product freshness and quality regularly.
Bar Maintenance and Cleanliness:
Keep the bar area clean, sanitized, and well-organized at all times.
Clean and polish glassware, utensils, and bar equipment.
Perform routine maintenance tasks on bar equipment, such as cleaning draft beer lines or replacing kegs.
Menu Knowledge and Upselling:
Have a thorough understanding of the restaurant's drink menu, including specialty cocktails, wines, and beers.
Educate customers about different drink options and make suggestions based on their preferences.
Upsell premium or specialty drinks to increase sales and enhance the customer experience.
Team Collaboration:
Work collaboratively with other restaurant staff, including servers, kitchen staff, and management, to ensure smooth operations and customer satisfaction.
Communicate effectively with colleagues to coordinate orders, manage wait times, and address customer needs efficiently.
Compliance with Regulations:
Adhere to all applicable laws, regulations, and policies related to serving alcohol, including checking identification to verify legal drinking age.
Follow health and safety guidelines to maintain a clean and safe environment for customers and staff.
Skills Mixology: Proficiency in preparing a wide range of alcoholic and non-alcoholic beverages, including cocktails, mixed drinks, and specialty drinks, following standardized recipes and techniques.
Product Knowledge: Thorough understanding of different types of spirits, wines, beers, liqueurs, and mixers, as well as their flavor profiles, origins, and appropriate uses in cocktails.
Customer Service: Excellent interpersonal and communication skills to engage with customers, build rapport, and provide friendly, attentive service while multitasking in a fast-paced environment.
Efficiency and Speed: Ability to work quickly and efficiently during busy shifts, managing multiple drink orders simultaneously while maintaining quality and accuracy.
Attention to Detail: Meticulous attention to detail when measuring ingredients, garnishing drinks, and presenting beverages to ensure consistency and enhance the overall presentation.
Memory and Recall: Strong memory and recall abilities to remember drink recipes, customer preferences, and special requests without relying heavily on written notes or reference materials.
POS Systems: Familiarity with point-of-sale (POS) systems and cash handling procedures to process orders, manage tabs, and handle transactions accurately and efficiently.
Problem-Solving: Quick-thinking and resourceful problem-solving skills to address customer concerns, resolve conflicts, and adapt to unexpected situations or challenges as they arise.
Upselling and Salesmanship: Ability to upsell premium or specialty drinks, promote daily specials, and increase beverage sales through suggestive selling techniques and persuasive communication.
Teamwork and Collaboration: Effective collaboration with other restaurant staff, including servers, kitchen staff, and management, to coordinate orders, prioritize tasks, and ensure smooth operations.
Adaptability: Flexibility to adjust to changing circumstances, such as fluctuating customer volumes, menu changes, or special events, while maintaining composure and professionalism.
Organization and Cleanliness: Strong organizational skills to maintain a clean and organized bar area, including proper storage of ingredients, regular cleaning of equipment, and adherence to health and safety standards.
Responsible Service: Knowledge of responsible alcohol service practices, including recognizing signs of intoxication, verifying legal drinking age, and complying with laws and regulations related to alcohol service.
Creativity: Creativity and innovation to develop new drink recipes, experiment with flavor combinations, and contribute ideas for seasonal or themed cocktail menus.
Calm Under Pressure: Ability to remain calm, focused, and composed under pressure during busy or high-stress situations, ensuring efficient service and customer satisfaction
Benefits Competitive SalaryPerformance-Based Bonuses:Health InsurancePaid Time Off:
