Job summary
Provide courteous service following hotel standards while preparing alcoholic drinks for guests.Thorough knowledge of standard drink recipes and be able to mix them quickly and accurately.Work to resolve guest challenges, ensuring guest satisfaction.
Job seniority: entry level
Responsibilities
• Maintain positive guest relations at all times.• Work to resolve guest complaints, ensuring guest satisfaction.• Communicate effectively with guests as well as team members.• Maintain knowledge of all hotel features/services, hours of operation, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.• Prepare consumption report promptly according to specified procedures.• Legibly complete bottle transfer slips and distribute accurately.• Legibly document designated items on the spill sheet.• Use all chemicals in accordance with OSHA regulations and hotel requirements.• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.• Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.• Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.• Prepare all drink orders for guests according to outlet recipes.• Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette.• Assist Barbacks and Cocktail Servers in their job functions to ensure smooth and efficient service to guests.• Assist with weekly/monthly/quarterly inventories.• Complete opening, closing and side duties as assigned.• Maintain and secure a cash bank to perform job functions.• Obtain method of payment from guests (credit or cash).• Process all payments according to established hotel requirements and Commonwealth Lodging Management cash handling S.O.P.'s.• Maintain guest confidentiality at all times.• Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
Requirements
• High School Graduate or General Education Degree (GED): or Work Equivalent• Computer skills required. Familiarity with Microsoft Office preferred.• Experience with food & beverage (POS) Point of Sale System is preferred.• Minimum of 1-2 years of experience in food and beverage is preferred.• Previous cash handling experience is preferred.• Previous training in liquor, wine and food service.• Certification in an alcohol awareness program.• Prefer previous guest/customer relations training.• Minimum of 21 years of age to serve alcoholic beverages.• Prefer 2 year's experience as a Bartender or Barback.• Knowledge of various drink recipes and beverage service standards.• Good understanding of the English language.• Good communication skills both written and verbal.• Exert physical effort in lifting/transporting at least 50 pounds. Push/pull carts and other equipment up to 150 pounds.• Endure various physical movements throughout the work areas.• Satisfactorily communicate with guests, management and co-workers to their understanding.• Must be able to stand and exert well-paced mobility for up to 8-hours in length.• Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
Key Skills Needed
• Knowledge of various drink recipes and beverage service standards.• Good understanding of the English language.• Good communication skills both written and verbal.
Benefits
• Access to your money before payday!• Medical/Dental/Vision• 401K• Company paid short- and long-term disability insurance• Company paid life insurance• Travel discounts• Merit increases• Years of Service Awards• Employee Assistance Program• Advancement Opportunities• Paid holidays• Tuition reimbursement• Referral Bonus-work with your friends!• Multiple incentive bonuses!• And much more!
