Job summary
The Banquet Captain is responsible for supervising and assisting with the set up service and clean up of all assigned banquet functions.
Job seniority: mid-to-senior level
Responsibilities
• Approach all encounters with guests and employees in a friendly service oriented manner.• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.• Comply with certification requirements as applicable to position to include Alcohol Awareness Food Handlers Safety etc.• Maintain friendly and warm demeanor at all times.• Inspect the set-up of meeting and banquet functions checking them against the Banquet Event Order.• Supervise and assist with the set-up of assigned catered functions ensuring that the hotel's standards are met and advance preparation for service is adequate to allow efficient service to the guest once the function begins.• Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact.• Respond to guests' problems complaints and accidents.
Requirements
• At least 1 year of progressive experience in a hotel or a related field required.• High School diploma or equivalent required.• College course work in related field helpful.• Previous supervisory responsibility preferred.• Alcohol Awareness Certification (must comply with State regulations)• Must be able to convey information and ideas clearly.• Must be able to evaluate and select among alternative courses of action quickly and accurately.• Must work well in stressful high pressure situations.• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.• Must maintain composure and objectivity under pressure.• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.• Must be able to work with and understand financial information and data and basic arithmetic functions.
Benefits
• After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:• Now offering Daily Pay! Ask your Recruiter for more details• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan Options
