BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking an zure Technical Support Engineer to join our growing team! This position will be performed virtually from the individual's home office working on EST time schedule. This position requires US Citizenship with an active Secret Clearance.
(Military Veterans are highly encouraged to apply)
Role Overview
The Azure Technical Support Engineer will help our government client build trust and confidence with every person and organization through delivering seamless support experiences. Supporting customers/partners with resolving their issues quickly, helping to prevent future issues and demonstrating new ways to achieve more with their system.
Responsibilities Providing end-user support to our government client within the Azure network
Review, investigate and solve customer technical issues within and across teams by leveraging troubleshooting tools and practices
Develop and ensure specific technical support and documentation is kept up to date
bility to analyze and solve problems, identify issues and apply or implement solutions
Comply with all privacy, security and confidentiality policies
Required Minimum Qualifications Bachelor's degree in information technology, Information Systems, or other related discipline ( 8 years of additional relevant experience may be substituted for education)
ctive Secret Clearance
1-3 years of experience providing support in an Azure cloud environment
ctive Microsoft Azure certification (AI 900, AZ 900 or higher)
Experience with Active Directory, SSO configuration, Azure Identity protection, Identity Management and Azure MF
Excellent written and oral communication skills.
Self-motivated, detail-attentive independent thinker, and desire for continuous learning and improvement
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
