Rock Hill Ford - We are looking for an Experienced Service Advisor to join our growing team! The Service Advisor is the main point of contact for customers looking to get their car serviced at the dealership. You will work closely with Service Technicians and explain pricing details of repairs with clients as needed.Salary Pay Range: $100,000 Plus depending on experienceWhat we offer:Free Health Insurance Option Available401k Match Options AvailableHSA company match contributionDental and Vision Insurance AvailablePaid Vacations, Holiday Pay, PTO payCareer advancement opportunities, promote from withinDiscounts on products and servicesPaid TrainingLong term job securityResponsibilities* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above company standardsReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relationsQualificationsPrevious Service Advisor Experience required. Ford Experience a Plus.Organized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver's licenseThe Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida) We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
