Automotive Customer Service Representative

Job summary
Mike Savoie Chevrolet is hiring for the role of Business Development Center (BDR)BDRs handle inbound and outbound phone calls and emails for sales and service customersCandidates should be highly motivated team players with a positive attitude and excellent work ethic
Job seniority: entry level
Responsibilities
• Answer customer calls and schedule service or sales appointments• Respond promptly to internet, phone, and live chat inquiries using scripts and templates• Provide initial product information and direct customers to the appropriate resources• Follow up with leads who are not ready to make an appointment or no-show• Participate in team and process development sessions• Utilize CRM and DMS dealership systems• Respond to email inquiries professionally and promptly• Assist customers with vehicle selection and service issues
Requirements
• Strong computer, verbal, and written communication skills• Previous customer service experience preferred• Excellent teammate with a collaborative attitude• Prompt and courteous demeanor• Positive and hardworking personality• Time management and prioritization skills• Ability to multitask and attention to detail• Self-motivated and goal oriented
Benefits
• BCBS/BCN Medical (PPO and HMO plans offered)• Company Sponsored Health Savings Account (HSA) Available• Dental and Vision Coverage• Life and AD&D Insurance• Short Term Disability Insurance• Aflac• 401K with Company Match• Paid Vacation• Paid GM Training (where applicable)• Closed Sundays• Limited Saturday Hours (Rotating Schedule)• Free Lunch on Saturdays• Professional Sporting Events• Company Raffles• Company Apparel Program• Holiday and Monthly Birthday Celebrations• Upward potential, Gate Way to the Dealership• Coming soon: State of the Art Business Development Center – NEW CONSTRUCTION!