Auto Dealership Service Advisor

Job summary
Initiates automotive services and repairsVerifies warranty and service contract coverageMaintains customer rapport and records
Job seniority: entry level
Responsibilities
• Listens to customer's description of symptoms• Verifies warranty and service contract coverage• Calculates customer's payment and prepares repair orders• Maintains customer rapport and records• Updates job knowledge and enhances organization reputation
Requirements
• One year professional Customer Service Experience• Proficiency with computers, mobile applications and technology• Ability to communicate complex technical concepts to customers
Key Skills Needed
• Previous experience as an automotive Service Advisor• Working knowledge of automobiles• Certification through the National Institute for Automotive Service Excellence• Retail experience• Experience with any Toyota facility
Benefits
• Opportunity for internal promotion and career growth• Competitive pay plan• Paid Holidays/Paid Time Off• 401(k) retirement plan options• Full benefits including voluntary short and long term disability, dental, health, vision