Job Description
Job Description
Cennox is looking for a full-time, enthusiastic, results-driven, and forward-thinking ATM Field Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on ATM's, Cash Recyclers, and other financial devices. If you are mechanically gifted with a talent to do electrical troubleshooting, we have the career for you!
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Cennox
is currently seeking an
ATM Field Service Technician
based in the
Cleveland/Pharma, OH
area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment across
"The North Coast" and surrounding areas . This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company.
Essential Duties and Responsibilities include the following, but not limited to:
Provide first and second level repairs and preventive maintenance on ATMs, TCR's, SmartSafes, and other financial equipment
Electro-mechanical skills a must, ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
Prioritizing and planning service calls
Adhere to service operating procedures
Take ownership of your assigned territory and meet service performance goals
Maintain a professional attitude and demeanor to foster positive customer relationships
Troubleshooting, diagnosing, and resolving product performance issues
Have and maintain a clean and valid motor vehicle record and driver's license
Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
Working with local service team and service management team to reassign calls as required
Timely and accurate reporting of service updates and call closure information to the call center
Escalation of issues to the service management team as required
Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
Actively participate in equipment, maintenance, and supply sales lead program
Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time
Qualifications, Job Skills & Requirements
Electro-mechanical skills a must, ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
Competent with a computer and Windows application
Experience with downloading and upgrading software
A+ certification preferred
Troubleshooting, diagnosing, and resolving product performance issues
Professional communication in speaking with and listening to customers
Have and maintain a clean and valid motor vehicle record and driver's license
Completed administrative tasks and duties within allotted time frame
Have schedule coordination skills
Up to 50% overnight travel as required by the needs of the business
We Offer Incredible Perks & Benefits including, but not limited to:
Competitive Pay
Vacation & Sick Package, and Paid Holidays
Comprehensive Health, Dental, and Vision Insurance
HSA and FSA Health Care Accounts
401k Plan with Employer Match
Company Paid Life Insurance
On-Going Learning & Development Training
Company Vehicle, Fuel and Credit Cards for Expenses
Company Provided Cellphone and Laptop
Employee Assistance Program, and so much more!
Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Company Overview:
Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries. Visit us at www.cennox.com to learn more.
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